SizeMind Privacy Policy

This Privacy Policy describes how SizeMind ("we," "us," or "our"), provided by DB Ecom Group LLC, collects, uses, and discloses personal information when merchants install our Shopify application ("App") and when shoppers use it on a merchant's store.

In short

• A shopper's body measurements are saved in their own browser. To calculate a size, the widget sends them to our server. We do not save them in our database.
• We do store anonymous usage events (which product, which size we recommended) and a record of each order placed in the store, including the customer's email address and Shopify customer ID, so merchants can see whether shoppers bought the size we recommended.
• We do not sell personal data and we do not use it for advertising.
• Data is deleted automatically after the retention periods in section 4, and on request through Shopify's privacy tools.

1. Information We Collect

a. Body measurements and fit preference

Shoppers may voluntarily enter measurements (for example bust, under-bust, waist, hips, height, weight) and a fit preference (tight, regular, loose). They are saved in the shopper's browser (local storage) so they do not have to be typed again. To calculate the recommendation, the measurements are sent to our servers with the request. They are not stored in our database and are not linked to the shopper's name or email address.

b. Anonymous visitor ID

The widget creates a random visitor ID and keeps it in the shopper's browser. It is attached to the usage events below. When the shopper uses the size finder, the same ID is also added to their cart as an order note attribute (sizemind_visitor_id) so that a later order can be matched to the recommendation. The merchant can see this attribute on the order.

c. Usage events

When the widget or a badge is used, we store an event containing:

• the anonymous visitor ID and the store;
• the event type (for example widget opened, measurements entered, recommendation viewed, added to cart, badge clicked);
• the product (ID, handle and title);
• the size we recommended, the size selected (if any) and a confidence score;
• the device type (mobile, desktop or tablet).

d. Order records

When an order is created in a store that has SizeMind installed, Shopify notifies us and we save a record of it. This is done for every order in the store, not only orders from shoppers who used SizeMind, so that merchants can compare the two. The record contains:

• the order ID, order number, total and currency;
• the customer's email address and Shopify customer ID;
• the visitor ID, if the order carries one;
• each line item: product, variant, quantity, price and the size purchased;
• for shoppers who used SizeMind, the size we recommended for that product and whether it matches the size purchased.

We do not store shipping or billing addresses, phone numbers, or payment details.

e. Visitor profiles (legacy)

Our database includes a visitor profile table that can hold measurements, fit preference, email address and customer ID. The current version of the App does not create new profiles. Any existing profile is covered by the retention and deletion rules below.

f. Store data (merchants)

When a merchant installs the App we receive the shop domain and access, as approved at install, to product listings (titles, types, tags, collections) used for size chart mapping, and to orders (see d. above). We also store the merchant's size charts, mappings and settings.

g. Our website

Our marketing site and documentation (not the shopper-facing widget or the App inside Shopify admin) load the Crisp live chat service, a third party. If you use the chat, Crisp processes what you submit under its own privacy policy.

2. How We Use Information

• Size recommendations: calculating the size from the measurements and the merchant's size chart
• Personalization: remembering measurements in the shopper's browser
• Analytics: showing merchants how many recommendations were given and whether shoppers bought the recommended size
• Operating and improving the App, and meeting legal and Shopify requirements

3. Sharing and Disclosure

We do not sell, rent, or trade personal information, and we do not use it for advertising. We share it only as follows:

• With the merchant: each merchant sees analytics for their own store, and the order note attribute described in 1.b
• Service providers: hosting and database providers that process data for us under confidentiality terms (we host on Railway)
• Shopify: as part of operating a Shopify app
• Legal compliance: when required by law or valid legal requests

4. Data Retention

A scheduled cleanup job automatically deletes data once it is older than:

When a store uninstalls the App, Shopify sends us a shop erasure request and we delete everything we hold for that store (see section 5). Measurements saved in a shopper's browser stay there until the shopper clears them.

5. Deletion and Your Rights (GDPR)

Shopify's mandatory privacy webhooks are implemented and handled automatically:

• Customer data request: we return the visitor profiles, usage events and order records we hold for that customer
• Customer erasure: we delete the customer's visitor profiles, the order records matching their email address or customer ID, and the usage events linked to them
• Shop erasure: we delete all data for the store, including charts, mappings, settings, usage events, order records and analytics

Under GDPR and similar laws you may have the right to access, correct, delete, restrict or object to processing of your personal data, and to receive it in a portable format. You can ask the merchant whose store you shopped at to submit the request through Shopify, or email us at support@getsizemind.com. Anonymous usage events are not linked to a name or email address; if you want them removed before the retention period ends, contact us. We respond within 30 days.

6. Data Security

Data is encrypted in transit (HTTPS/TLS), and access to our systems and database is restricted to authorized personnel and protected by authentication.

7. Cookies and Local Storage

The widget uses browser local storage (not cookies) to keep the visitor ID, the saved measurements and fit preference, and the preferred measurement unit (cm or inches). Shoppers can clear this at any time by clearing site data in their browser. We do not use third-party advertising or tracking cookies in the widget.

8. Merchants, Controllers and Processors

For shopper data, the merchant is the data controller and we act as a data processor on the merchant's behalf. Merchants should mention SizeMind in their own privacy policy. Suggested wording:

We use SizeMind to give size recommendations. Measurements you enter are saved in your browser and used to calculate a size. SizeMind also records anonymous usage events and a record of your order, including your email address, to measure whether recommended sizes were purchased. See SizeMind's Privacy Policy at https://getsizemind.com/privacy.

9. Children's Privacy

SizeMind is not intended for use by children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify merchants of material changes and update the "Last Updated" date above.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: support@getsizemind.com
Company: DB Ecom Group LLC
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA